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The athenaNet Login allows users to access cloud-based electronic health record services provided by athenahealth, Inc. It is essential for this particular website to be user-friendly, efficient and accessible. To access the athenaNet Login, users' first action would usually be a search for the term. The metatext for this website is a clear reflection of the website itself: uninteresting. Additionally, to use this service can be confusing unless the user is a computer savvy. There are pages of instructions on how to make the user's computer compatible with this service. The login page itself lacks engaging design or even any content pertaining to athenahealth's services. The athenaNet Login page lacks purpose as it is completely separate from athenaNet's main page which includes many of the pertinent information about their services.
Usability of athenahealth also involves browser configurations that may interfere with ease and speed of use. For example, the recommended browser for this service is Internet Explorer which may not be the first choice for many users. The service also relies on browser pop ups which can be distracting during use. Relying on pop ups also requires the user to perform additional configurations on their computers or browsers such as removing pop up blockers.
Finally, users will find that the help services for athenahealth's services are lacking. The configuration and access guides are found on PDF files that can easily be accessed through a search on any search engines instead of being accessible through their website. In fact, the athenaNet Login is difficult to find on athenaNet's home page which means that users will have to access the service separately. There is also no link from the athenaNet Login page directly to the athenahealth, Inc. home page.
While the athenaNet Login is quite straightforward, it can become a long process quickly. The process for retrieving passwords is relatively easy because it only requires the client's username. However, retrieving usernames if lost requires phone calls and may take longer than it would for other websites. Here, we provide users with an easy walkthrough for the athenaNet Login process as well as additional information should issues arise.
Instructions to Login to athenaNet:
1. Type https://athenanet.athenahealth.com/1/1/login.esp in your URL.
2. Enter your username and password.
3. Click Login.
Having issues logging in to athenaNet? These are instructions to retrieve or reset your username and password:
1. Go to https://athenanet.athenahealth.com/1/1/login.esp.
2. Below the Login button, click on the Forgot Password? link.
3. To retrieve your password, simply enter your username. Then click Next. Follow the succeeding steps on the next page.
4. To retrieve you username, you must contact your practice administrator or contact athenaNet.
Still having issues? You may contact athenaNet directly through the following means:
Client Support Center
Watertown, MA 02472